Ginesis Natural Products respects your privacy. We DO NOT share information you provide us with anyone. That includes third parties that we do business with. Ginesis Natural Products believes that it is YOUR RIGHT TO OPT IN to receive such unsolicited information from entities we do business with.
As is the case with many sites, the Site logs your IP address and uses standard technology called "cookies", which are small data files that are downloaded onto your computer when you visit the Site. Cookies automatically identify your browser to the Ginesis Natural Products server whenever you interact with the Site. We use cookies and the information they provide to improve our services and the quality of your experience with the Site. If you prefer not to allow us to collect "cookie" information, you can disable the cookies by turning them off in your browser, although some areas of the Site may not function properly if you do. We do not link IP addresses to any personally identifiable information. This means that your session will be tracked, but you will not be personally identified. However, cookies allow us to store order information on your PC so you can save time in filling out forms on the Site.
The Site incorporates appropriate safeguards to protect the security, integrity, completeness, accuracy and privacy of the personal information we have collected, and we have put in place reasonable precautions to protect information from loss, misuse and alteration. Our security and privacy policies are periodically reviewed and enhanced as required and only authorized individuals have access to the information you provide us. Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy. As an added safe guard we DO NOT store your credit card information on our site.
You hereby acknowledge that Ginesis Natural Products is not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
Product is normally shipped within 24 hours of placing the order. The standard delivery normally takes 2-5 days based on the type of shipping that has been selected. Packages will be sent Monday through Friday. Any orders placed after 1 PM CST on Friday will be shipped on the following Monday. All international orders will have additional shipping fees added. International Customers please contact us to determine the amount of the shipping fees to your country. Customers are notified of any backorders within 24 hours of placing the order.
All merchandise that has not been opened may be returned within the first 15 days after delivery. Merchandise must be returned in the original packaging. You must contact our customer service department (800-492-4818) within 15 days of merchandise receipt to notify us of the return.
While it is rare, shipping damage does occur. We ask that you inspect the packaging upon arrival and look for any signs of visible shipping damage (holes in packaging, activated tip sensor, etc..). You do have the right to refuse the delivery if you feel that damage has occurred. Please understand that your package will experience normal wear & tear during transit to you and should not be refused. Please notify Ginesis Natural products within 72 hours of receiving merchandise should you discover any shipping damage. This is required so that we can begin the claims process with the shipper and allows us to assist you in swapping out the product. Ginesis Natural Products cannot accept responsibility for any merchandise that you receive with shipping damage that is not noted or reported to us within 72 hours of receipt.
Ginesis Natural Products offer a complete refund for all orders that are cancelled prior to order processing & shipment of your merchandise. Once your order has shipped or if your order has been processed (credit card charged & shipping airbill prepared), you may still cancel your order however it is subject to a cancellation fee of 3% which will be used to cover the merchant processing & handling fees that we incur. In addition to the cancellation fees, the customer is responsible for any shipping charges incurred, including rerouting to the appropriate warehouse. Proof of charges are available upon request.